Innovative Inserts – Returns & Refunds Policy

Australia | Last updated: September 2026

We want you to be happy with your purchase. If you need to return an item, please contact us first at returns@innovativeinserts.com.au.

1. Change-of-Mind Returns

We accept change-of-mind returns within 30 days of delivery, including if you ordered the wrong item or variant.

To be eligible, the item must be:

• Unused and undamaged
• In its original packaging and in resalable condition
• Returned with all included accessories
• Accompanied by your order number or proof of purchase

Change-of-mind returns are issued as store credit only.

The customer is responsible for return shipping costs. Original shipping charges are non-refundable.

We do not accept change-of-mind returns for items that have been used or are not in resalable condition.

2. Damaged or Defective Items

If your item arrives damaged or is defective, please contact us at returns@innovativeinserts.com.au as soon as possible and provide:

• Your order number or proof of purchase
• Clear photos showing the damage or defect

If the item is confirmed to be damaged or defective, we will provide a replacement at no additional cost to you, subject to your rights under Australian Consumer Law.

We may ask you to return the faulty item where necessary. If a return is required, we will provide instructions and cover the applicable return shipping costs.

Your Australian Consumer Law rights are not affected by this policy.

3. Exchanges

We do not offer direct exchanges.

If you require a different item or variant due to a change of mind, please return your original item under our change-of-mind policy and place a new order using your store credit.

4. Non-Returnable Situations

Change-of-mind returns will not be accepted where:

• The item has been used or damaged after delivery
• The item is not in resalable condition
• The return is requested more than 30 days after delivery
• The item is sent back without prior approval

Sale and discounted items are also subject to the same change-of-mind conditions unless otherwise stated.

5. Processing Returns

Once your return has been approved and received, your store credit will generally be issued within 5–10 business days.

For approved damaged or defective items, replacement arrangements will be made as soon as reasonably practicable.

Contact Us

For all return enquiries, please email:

returns@innovativeinserts.com.au

This policy does not limit or exclude any rights you may have under the Australian Consumer Law.